Frequently Asked Questions

Not at the moment. However, we are planning to in the future so watch this space.

The answer to this is a simple no. We don’t ask for any kind of payment for creating the new design of your bathroom. Our design & quoting services are complimentary.

Click here to access our contact information and give us a call or email an we can call you back to arrange an appropriate time.

Alternatively, you can contact us through Facebook and Twitter using the links in the page footer!

Most of our surveys are done in the evenings, seeing our clients after they have finished work.

We work around you.

It generally takes about 30 minutes to measure your room and discuss your options and what you would like.

Don’t worry, that won’t happen here! We love to point out that we’re tradesmen and NOT salesmen.

Our reputation has been built on being straight talking and trustworthy. At no point will you be put under pressure to get your chequebook out!

The survey is more of a fact-finding mission!

That’s ok, that’s why we do the free survey.

We will listen to what you want, how you want to use the space, what colours and finishes you want etc. We will then explain what options you have so you understand what can be achieved!

That’s ok, we don’t always get it right first time! But with our experience we can justify any design and explain the pros and cons of each options, and we can always come up with alternatives.

Remember there is no right or wrong in design, but there is good and bad design. Also we have to take in to consideration how complex the design would be to achieve. Obviously some designs are more difficult to create than others, which will reflect on your budget.

We only supply and install branded products for two reasons.

1. Any company that puts their names to a product is confident about its quality. They stand the test of time and are made to higher standard, using better materials.
2. Branded products carry brilliant guarantees and have great after sales. Also spare parts are readily available.

Due to every bathroom needing different skills, we advise you of this once we know the size and design of the bathroom and what works need to be done to achieve this.

We always aim to conduct jobs within the minimum time possible so that we don’t disrupt your home for too long and so that we can be sure you are happy with the end result.

We will always reconnect the toilet when we leave, or overnight, so that you can use it. This is especially useful if you only have one wc. However we cannot always guarantee you will be able to shower or bath – the area will be dusty and not a desirable place to wash until we’re near to completion!

All workmanship is guaranteed for a period of one year and in the event of a problem occurring during the guarantee period due to an error in fitting, it will be fully rectified free of charge. If the problem is due to faulty equipment or materials the equipment or materials at fault will be replaced under the manufacturers guarantee.

No, you don’t have to take days off while the refurbishment is taking place. Consultation via the telephone or e-mail or even in the evenings will help us to make sure that all details are sorted. We always keep your home clean and tidy.

We generally take a deposit before starting the project and as the work progresses and we achieve each milestone, we accept a payment.

Part of our ethos is to build good relationships with clients and ensure the job reaches completion on time and on budget.

We work out how many days the project will take, this is the labour price.

The material content is worked out given our experience, and knowledge of what materials are required to complete each job.

The equipment price is based on what equipment has been specified at the design stage.